Refund Policy

Last updated 2 September 2026

Payments for Certquill are processed by Dodo Payments, acting as merchant of record. Refunds are issued by Dodo Payments back to your original payment method once approved under this policy.

1. Subscription plans (Starter, Pro, Business)

• You can cancel a subscription at any time from your account's billing settings.
• Cancellation takes effect at the end of your current billing period. You keep full access to your plan, and any remaining plan-allowance certificates, until then.
• We do not offer pro-rated refunds for the unused portion of a billing period you've already paid for, except where required by applicable consumer-protection law in your jurisdiction.
• If you believe you were charged in error (e.g. a duplicate charge, or a charge after you cancelled), email support@zentez.io with your account email and the charge date — we investigate every billing error report.

2. Credit packs

• Pay-as-you-go credit packs never expire.
• A credit pack is refundable within 14 days of purchase, provided none of its credits have been used to issue a certificate. Once any credit from a pack has been used, the remaining balance of that pack is no longer refundable, since the value has already started being delivered.
• To request a pack refund, email support@zentez.io with your account email and the order date within the 14-day window.

3. How to request a refund

Email support@zentez.io with:

• Your account email address
• The plan or pack purchased, and the approximate purchase date
• The reason for the request

We aim to respond within our standard support window (see our contact page) and, where a refund is approved, to initiate it with Dodo Payments promptly. Actual funds availability afterward depends on your bank or card issuer, typically 5–10 business days.

4. Chargebacks

If you have a billing concern, please contact us first at support@zentez.io — we resolve the large majority of billing questions directly and quickly. Filing a chargeback with your bank before contacting us can delay resolution and, per Dodo Payments' merchant-of-record processes, may result in account suspension while the dispute is investigated.

5. Exceptions

Nothing in this policy limits any statutory refund or cancellation right you have under the law of your country of residence, including EU/UK consumer-protection rules or India's consumer protection law, which take precedence over the terms above where they conflict.

6. Contact

Refund questions: support@zentez.io. See also our Terms of Service and pricing page for current plan and pack prices, published by Zentez Solutions Private Limited.